Frequently asked questions
How long will the socks last? How often should I wash my socks? How to help the customer choose the right size? These are some of the questions we often come across in our customer service - we've put together the answers!
If you can't find the answers, we can still help you in our customer service department, either by phone 0447738809 or by e-mail shop@sukkamestarit.fi
I did not receive an order confirmation, has my order still arrived?
If
the order confirmation is not found in the Inbox of your email,
the subscription confirmation has probably ended up in the email's own
filters in your own inbox, into possible advertising or spam folders.
If you do not find your subscription confirmation there either, please contact
our online shop customer service shop@sukkamestarit.fi
The product I ordered was faulty, how do I return it?
If the product you ordered is defective, we will of course refund you.
For complaints, please contact us by e-mail
shop@sukkamestarit.fi, and we will provide you with further information and instructions
for the return.
I ordered the wrong products or sizes by mistake, can I change the size to the correct size afterwards?
If you have not yet received a delivery confirmation for your order, you can
It is very likely that you can still make changes and the parcel has not yet left with the carrier. The best way to make changes before the order is delivered is to call us on 044 773 8809.
There are too many options, how do I find the right product?
You will find the best products for your range based on your customers' needs. Think about the needs of your customers when they buy socks and design your range accordingly. With a minimum order quantity of one pair, it also gives you the opportunity to experiment with the sales of different products.
What do the icons on the product card mean?
Icons are created to help you visualise the different features of a sock and help you choose a sock. Once you know what kind of use the socks are going to be put to (conditions, footwear and other requirements e.g. seamlessness), the feature icons help you compare between different products. Read more about the icons.
How do I help my customer choose the right size?
The size should be chosen according to the size of the shoe you are wearing. If your size falls between two sizes, we recommend taking a smaller size for technical and wool socks and a larger size for socks. All the socks we make are designed for the Finnish foot and are more fairly sized than many foreign socks. The size of the sock is also influenced by
the combination of materials and the elasticity of the sock.
The size of the socks at "rest" can vary greatly, even if they are of the same size. The size is influenced by the materials, construction and flexibility of the sock. Socks of the same size have
However, socks of the same size have the same elongation, i.e. they will stretch to the exact same size, even if they are different when unstretched. So there is no need to worry about the size difference, but if the sock feels the wrong size on your foot, you should check the inside of the sock arm to make sure that the size number on the label is the same.
Please note that merino wool products are not pre-washed. Therefore, we recommend washing the product before use to ensure that the sock fits the correct size and shape.
I ordered socks of the same size, but different. Why is there a difference of up to several centimetres in length between the socks? Is there a mistake?
The size of the socks at "rest" can vary greatly, even if they are the same size. The size is influenced by the materials, construction and flexibility of the sock. However, socks of the same size have the same elongation, i.e. they will stretch to the same size, even if they are different when unstretched.
So there is no need to worry about the size difference, but if the sock feels the wrong size on your foot, you should check the inside of the sock arm to make sure that the size number on the label is the same.
In addition, it is recommended that you wash your wool socks and ski socks at least once first to ensure that they are the right size and shape.
How often should I wash my socks?
Sock washing is very individual and depends a lot on the type of footwear and the natural perspiration of the foot. The choice of material also affects the need for washing. Merino wool socks do not need to be washed after every use, ventilation is often sufficient.
Why don't you have any 100% wool socks in your range?
Unfortunately, a sock made entirely from pure wool will not last long, as wool alone has poor abrasion and wear resistance.
Socks are subject to heavy wear and tear in use, which is why
a synthetic fibre such as polyamide is usually added to the sock to provide
durability to the sock. The wools we use also have 20% of the wool already in them.
polyamide to make the yarn more durable.
What is the average life of a sock?
The life of a sock is difficult to determine as it depends on many factors
factors such as the intended use, the length of the sock, the
materials and construction. For example, alpaca wool socks have a very short lifespan in everyday use, as alpaca wool is
poor abrasion and wear resistance. It is therefore suitable for
best used as a sleep and wear sock. Instead of socks,
with more synthetic fibres or, for example, a multi-layered construction, can last for years in excellent condition.
Even so, no exact line can be drawn as to which material will last everyone a certain amount of time and which will not. Other factors such as the shoes worn with socks, the roughness of the soles of the feet, the fit of the sock and the surfaces on which the socks
the surfaces on which the socks are walked on, all contribute to the durability and lifespan of the sock.
You can find out more about materials in the materials info section of our online shop. We have also tried to describe as accurately and comprehensively as possible on our product pages
product characteristics and structures.