Terms of service
Delivery terms - General
General information
Sukkamestarit Oy, business ID 2143817-5, address: Kuukuja 2-4, 33420 Tampere. Sells products to companies and adult individuals within the EU. These terms of delivery apply to orders placed in our online shop and to similar deliveries.
These terms of delivery are valid from 16.5.2018. We may unilaterally change our terms of delivery from time to time, so please check our terms of delivery each time you order products from our online store.
Products and product prices
The features and prices of the products in our online store are shown on the product page for each product. We reserve the right to change prices and delivery charges, so please check the price of the product in your shopping cart before accepting your order. Product prices include VAT at 24%, which is displayed in the shopping cart and on the order confirmation.
If you are ordering from Åland, please contact our customer service for a VAT refund.
Ordering and contract
You can order products from our online shop by adding them to your shopping cart and paying for your purchases using the payment method of your choice. When ordering from our online shop, you are required to have read and agreed to our terms and conditions of delivery in force from time to time. You understand that your order, once paid and confirmed by us, is binding and, by these terms of delivery, creates a contract between us.
For cancellation and return conditions and instructions, click here.
Payment and payment methods
Payment methods include online banking, MobilePay, Google Pay, credit card, PayPal, Klarna and Trustly. For invoice related questions, please contact Klarna's customer service directly.
By confirming your payment, you agree to a product and service evaluation questionnaire which will be sent to your email address. However, receipt of the survey does not oblige you to respond to it.
Order confirmation
After placing your order, you will receive an order confirmation by e-mail containing your contact details and a breakdown of the products you have ordered. Please check the order confirmation for accuracy and if you find any errors, please contact our customer service.
Delivery method
Your order will be delivered by the delivery method you choose when placing your order.
Delivery time
Delivery times for the different delivery methods are defined as follows Delivery conditions-under the heading "Delivery conditions". Sukkamestarit Oy is not responsible for any delays in delivery times by the carrier.
Shipment checks, errors and problems
Please check your order as soon as you receive it. If the product(s) are missing or damaged in transit, or if the products do not otherwise match your order, please contact our online store's customer service directly. Our customer service staff will assist you with any questions regarding your order.
✉ shop@sukkamestarit.fi
📱 044 7738 809
Customer service is available to answer emails and phone calls from 8am to 4pm on weekdays.
Disclaimer
Sukkamestarit Ltd shall not be liable for any indirect or direct damage or any other damage related to the order, delivery or product, or any of the above, except to the extent otherwise provided by mandatory provision of the Consumer Protection Act or other mandatory law in respect of such damage.
Disputes
We will endeavour to resolve any disputes regarding your order by agreement in the first instance, so please contact our customer service department in the first instance.
If a dispute over a sales contract cannot be resolved by negotiation between the parties, the consumer may refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi). Before taking the matter to the Consumer Disputes Board, the consumer should contact the Consumer Advisory Service of the Registrar's Office (www.kuluttajaneuvonta.fi).